FREQUENTLY ASKED QUESTIONS
1)What size saunas do you have available?
A: We have any model to fit your needs, including 1, 2, 3, and 4 person saunas, from
rectangular to corner styles.
Sizes range from 40W" X 36D to 71W X 54D
and are perfect for any room in your home or
business. Backrests are included with all our models.
2)Do I have to pay extra for shipping and
delivery? How long does it take to get my new sauna?
A: Shipping and Delivery is FREE and includes driveway or curbside delivery,
depending on conditions and ease of access. That is up to a $450 saving.
We ship fast too; you will receive your sauna
within 3 to 8 business days from the placement of your order with us.
3)What is included? A: Sauna Health Store
saunas include: Waterproof carbon floor heaters, interior and exterior
soft touch control panels, interior reading lights, exterior decor lighting
on most models, 180� full swing extra thick tempered glass doors andwindows, hidden fastener or brushed brass buckle
assembly system with decorative molding and an AM/FM/MP3/CD
player with MP3 (iPod) input and stereo speakers.
Our PRO Series Sauna Radios are Bluetooth Compatible.
4)Why should I get a sauna from you? What is
your service guarantee? What is your sauna warranty? A: Our saunas and
service are superior in every way to what you will find in the
marketplace. We are the sauna consultant experts! We are
committed to making sure you are 100% satisfied at every level during
and after your sauna purchase. Our business is based on referrals; you
will be taken care of! Our warranty is lifetime on the cabinet and
carbon heaters, power pack,
control unit, control panels and lighting. We even have a lifetime warranty on the Radio/MP3/CD player
Even with our low prices, we offer the best warranty in the industry.
5)Do you install it as well?
A: We can professionally install your new sauna
for a nominal fee or you can set it up on your own. It is not a problem
to walk you through the install process by
phone. All of our saunas take about an hour to assemble and install.
6)Are your saunas safe and do your saunas have
any certifications? A: Our saunas are safe.
Non toxic water based glue is used sparingly in our saunas, mainly at
the joints. The wood cabinet is expertly nailed and hand sanded to a
smooth natural finish. All are 100% Canadian Hemlock wood. Our saunas have been scrutinized
and tested at the highest levels and electrically certified by CETL & ETL Labs.
7)Whattemperature should I set my sauna at and
how long should my sauna session be? A: The optimal temperature setting should be between 100F to 130F for maximum
health benefits. Recommended session times are between 15 and 30 minutes but you
can go longer when acclimated, depending upon your health level.
8)Whyare carbon fiber heaters better than
ceramic heaters, and is far infrared heat safe? A: There are no hot
spots and the heat is more evenly distributed throughout the sauna
cabin. Carbon panel heaters are the newest technology and the heating
elements have been proven to last much longer. Infrared energy is not
only safe, but is also highly beneficial for our
bodies and currently used by physicians and health professionals around
9)What is the difference between traditional
saunas and far infrared saunas? A: Traditional saunas
use steam to heat the air inside the sauna, which then heats your body
until you begin to sweat.
In order for this to be effective, temperatures
must reach upwards of 190 degrees Fahrenheit. Infrared saunas only need a temperature from 100F to 130F to obtain
the same effect. These lower temperatures make the environment more enjoyable, while allowing you to breathe easier, thus creating a much more comfortable and satisfying sauna session.
10)How much does it cost each month to operate
my sauna? Is far infrared sauna energy efficient?
A: Carbon far infrared heaters are extremely efficient and cost very
little to operate each month. 1 hour of sauna usage costs from 10
to 20 cents, which is around $5 a month to operate if you use it every
day. All of our saunas use 110/120 volt plug in the wall power.
The wattage ranges from 1450 watts (12A) to 2300 watts (20A) depending on the model.
11)What is the Sauna Warranty?
A: We have a Lifetime 'No Hassle' Warranty on the Structure
and all Electronics. If you ever have a part that needs to
be replaced within the warranty period, contact us so we can send a new part to you promptly. We are not
going to ask you to spend money to send in the original part first, or
make you pay for the parts return shipping to